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¶ Production vs. Support
This is a topic that every production team faces once the product goes live.
On the one hand, there are incoming live issues to be resolved. On the other, optimisation and new features are planned to scale the product capabilities. The problem is ensuring the team is flexible enough to tackle the situations correctly.
Generally, the team setup needs adjustment at this after-release phase compared to the development phase. Depending on the project scale, there can be a specific support team and a separate production team with a different focus and resource allocation.
For those who don’t need to split into different teams, specific rules must be set to ensure a feasible process and the corresponding person in charge to monitor the team focus and task priority.
The product team should also consider the business and short-term goals when judging together with the preset rules. For example, if the product has a big update, the focus may shift from production to support just in case new issues emerge right after the update.
Creating the right team setup at this stage is a delicate balance that trades off vital factors, such as velocity and budget, progress, and stability. It will look slightly different for each product, depending on the available resources, the critical business goals, and the ramp-up plan.
¶ Example
